Refund and Returns Policy – My HP Mart
Effective Date: April 1, 2025
1. Platform Responsibility
My HP Mart is an online classified listing platform that enables users (individuals and businesses) to post advertisements for their products and services.
We do not sell or deliver any products or services directly. Therefore, My HP Mart is not liable for any issues related to the quality, delivery, return, or refund of any product or service sold by third-party sellers or service providers.
Any such matters must be resolved directly between the buyer and the respective seller.
2. Refund Policy for My HP Mart Paid Services
If you have purchased a paid service on My HP Mart (e.g., featured listings, promotional posts, or advertising), you may be eligible for a refund under the following conditions:
✅ Eligible for Refund:
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The paid service was not activated within 48 hours of payment.
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The listing did not become visible due to a technical issue.
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You were charged twice by mistake.
📝 Refund Process:
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Send your refund request to support@myhpmart.in within 7 days of the transaction.
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We will review your request within 3–5 business days.
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If approved, your refund will be processed using the original payment method.
3. Non-Refundable Cases:
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Once the service (e.g., ad listing or promotion) has been successfully activated.
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Errors or issues caused due to incorrect information provided by the user.
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Any third-party transaction or deal between buyer and seller.
(My HP Mart is not involved in buyer-seller payments.)
4. Product Returns or Exchanges
Since My HP Mart is not involved in the sale, delivery, or fulfillment of products or services, we do not handle returns or exchanges.
These must be dealt with directly between the buyer and the respective seller or service provider.
We advise all users to verify seller credentials and return policies before proceeding with any transaction.
5. Contact for Support or Complaints
If you face any issues related to paid services, you may contact us:
📧 Email: support@myhpmart.in
📞 Phone: 8219596896
⚠️ Disclaimer:
All listings on My HP Mart are user-submitted. We do not guarantee the accuracy, completeness, or authenticity of the information provided in any advertisement.
Use the platform wisely and always confirm details before making any commitments or payments.